SHIPPING POLICY

At Studio Nafay, every artisanal piece is handled with the utmost precision. To ensure unparalleled quality, all creations undergo thorough inspection and client video verification before dispatch. We provide complimentary tracked shipping on all orders.

DELIVERY TIMELINE

ORDER PROCESSING & VIDEO INSPECTION (HANDLING TIME):
4–6 business days (Monday to Friday). Each item undergoes multi-point inspection and personalized video sign-off before secure packaging.

TRANSIT TIME:
12–18 business days (Monday to Friday) via premium tracked international couriers.

TOTAL ESTIMATED DELIVERY TIME:
16–24 business days.

ORDER CUT-OFF TIME:
5:00 PM Eastern Standard Time (EST), Monday to Friday.

SHIPPING COST:
Free Standard Insured Shipping worldwide with no minimum spend required.

ORDER TRACKING

Upon courier handover, your dedicated tracking identification is immediately dispatched to your registered email for end-to-end milestone monitoring.

CONCIERGE DESK

US Operations: BigShot Tech LLC | 5900 Balcones Drive # 25916, Austin, TX 78731, USA | +1 512-678-0944

UK Operations: FEEL THIS WAY LTD | Office 1363, 85 Dunstall Hill, Wolverhampton, WV6 0SR, UK | +44 7577 331671

Direct Concierge: [email protected]